Shipping Policy

All orders are processed within 24hours of your purchase (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer $15 flat rate shipping to any destination in Australia. Your final shipping charges will be displayed in your checkout page before you proceed to payment so that you know exactly how much shipping will be. All prices are in Australian Dollars and freight costs are payable in addition to the product price. Please note that we are unable to deliver to PO boxes or Parcel Lockers.

National Free Shipping On Orders Over AUD150

Happy Coco currently offers FREE shipping to Australia on orders over 150Australian Dollar.

We choose appropriate shipping methods for delivery.

The main options are as follows:
Australia Post ,Australia Post Express, FAST WAY, DHL

If you prefer other shipping methods, please contact the seller for help.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 9 business days of receiving your shipping confirmation email, please contact us at happycherryau@gmail.com with your name and order number, and we will look into it for you.

 

How Will My Order Be Shipped?

Happy Coco AU use courier services to ship your order and therefore you must supply a street address as PO boxes are unable to be delivered to. As with most delivery services, the couriers that will deliver your order do not have a standard or set time of the day that goods are delivered. Your order will be delivered on Weekdays only from Monday to Friday and generally only during business hours 8am-6pm. During your checkout process there will be a special delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Do I need to be home to receive my delivery?

If you are not home when the courier attempts to deliver your order they will typically leave a note or calling card. This calling card usually contains the details needed to contact the courier to arrange a suitable re-delivery date. The courier will attempt to deliver your order two times however if for any reason you do not contact them and/ or they are unable to contact you, the delivery may be returned to us.  If returned, we will contact you and either arrange another delivery (at an additional cost to you), or we will arrange a refund of the order value less any incurred delivery costs.

 

How long will it take for my order to arrive?

All our online orders will take from 2 - 10 business days to arrive, depending on destination and shipping method.  Standard Metro orders are usually received within five working days and up to ten days for regional and rural areas. Express orders are usually received within two working days and up to five days for regional and rural areas. Delivery times may be subject to stock availability and Public Holidays, as such receipt of orders may be extended by up to 21 days.

We will notify you when your order has been dispatched.

 

What happens if my order does not arrive in the estimated time frame?

Please contact happycherryau@gmail.com

 

International Buyers - Please Note:

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.

 

Refunds, returns, and exchanges

Summarize your return policy here and link out to your full return policy page if you have one. 

We accept returns up to 15 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@email.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at happycherryau@gmail.com